CAMPUS GEAR | ||||||
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| Which Credit card do you accept? | ||||||
| Can I cancel my order? | ||||||
| I canceled my order but I haven't received a credit yet. How long do credits take? | ||||||
| Can I return an item that is damaged, defective, or I just don't want? | ||||||
| What happens if the item I ordered is not available? | ||||||
| Why was I charged sales tax on my purchase? | ||||||
| How long will it take to receive my order? | ||||||
| Can I have an order shipped to my P.O. Box? | ||||||
| Can I ship my order to a different address? | ||||||
| How are shipping charges calculated? | ||||||
Shoping FAQ | ||||||
| Which credit cards do you accept? Visa, Mastercard ,Discover/Novus cards and American express are accepted, as well as debit cards . Back to Top | ||||||
| Can I cancel my order? Yes, you can, as long as the item has not been shipped. After receiving your order if you still wish to cancell call CAMPUS GEAR for the return instructions.If your order is being drop shipped by the vendor we will attempt to cancel the order, but cannot guarantee that the cancellation will be possible. Back to Top | ||||||
| I canceled my order but I haven't received a credit yet. How long do credits take? We submit all requests for credits within 24 hours of receipt; however, it may take 7-10 business days for you to receive your credit. You should see this on your next credit card statement or the following one, depending on where you are in your billing cycle. Back to Top | ||||||
| Can I return an item that is damaged, defective, or I just don't want? If, within 30 days, you are not satisfied with your purchase, we will replace the item or provide a credit for the full merchandise amount less any shipping charges. Merchandise returned without authorization will be refused, and the carrier will charge you freight in both directions. please return your merchandise in the original conditions with all the tags attached. Personalized items and specialized merchandise are neither returnable nor exchangable. Back to Top | ||||||
| What happens if the item I ordered is not available? We will notify you via phone, postal mail or email. We know that this can be inconvenient, and we will offer you one of the following alternatives as appropriate to your situation: Offer an ALTERNATE selection of equal or greater value. Offer a BACKORDER and new estimated delivery. You can wait for the new delivery date, or cancel for a full refund at any time prior to shipment. CANCEL your order. Back to Top | ||||||
| Why was I charged sales tax on my purchase? State tax is applied to an item if Cendant Corporation or the shipping vendor conducts business in the shipping address state. Back to Top | ||||||
Shipping FAQs How long will it take to receive my order? The standard shipping time for orders shipped via UPS ground is 5-10 days. Back to Top | ||||||
| Can I have an order shipped to my P.O. Box? No. The vast majority of our merchandise is shipped via UPS, and a valid street address is needed to ensure proper delivery. If a P.O. Box is used as a shipping address, an error message will appear when submitting the order. We also cannot deliver to A.P.O., F.P.O. or foreign addresses. Back to Top | ||||||
| Can I ship my order to a different address? Yes! When you place your order and come to the Check Out screen, just replace your address with the address you want to ship your merchandise to, then continue. Remember to use a street address, not a Post Office Box, for any shipping address. Back to Top | ||||||
| How are shipping charges calculated? Shipping charges vary according to product type and destination. Most products are shipped via UPS (because they offer package insurance and excellent tracking software). Larger items are generally shipped via common carrier, and require higher shipping rates. Select products offer an express shipping option. In most cases, this rapid delivery requires an additional fee. Back to Top |
